What type of businesses do you support?

We work with hospitality venues, restaurants, bars, members’ clubs, hotels, and event operators. Whether you’re launching a new site, stabilising an existing venue, or need urgent turnaround support, our operational leadership team provides the expertise to help you succeed.

Do you only work with new venue launches?

No — while we specialise in pre-opening planning and feasibility studies, we also provide interim leadership, turnaround operations, and post-opening support. Many clients bring us in to solve crisis situations, improve performance, or build long-term operational strategies.

What is interim operations leadership?

Interim leadership means stepping in as an acting COO or operations director to provide immediate stability and direction. We manage day-to-day operations, troubleshoot issues, and create frameworks that set your team up for sustainable success.

Can you help with operational audits and performance reviews?

Yes — our operational audits identify gaps in efficiency, cost control, staffing, and customer experience. We provide a clear roadmap for improvement, including KPIs, margin optimisation, and process redesign.

Do you offer support for team culture and training?

Absolutely. We deliver tailored training, mentoring, and coaching programs, along with recruitment strategies, leadership development, and culture-building frameworks. Strong team culture leads to higher staff retention, morale, and performance.

How quickly can you provide crisis or emergency operations support?

We pride ourselves on being able to step in at short notice. Our team has extensive experience in crisis management, providing rapid fixes, emergency cover, and stabilisation plans to get your business back on track.

Do you work with short-term projects like pop-ups or festivals?

Yes — we provide pop-up concept planning, event operations leadership, and short-term takeover support. Whether it’s a seasonal activation, a temporary venue, or a one-off event, we can deliver operational excellence from planning to execution.

What’s included in your post-opening and ongoing support?

Our ongoing support packages include operational fine-tuning, advisory retainers, quarterly health checks, and seasonal adjustments. We can also provide smooth handovers to in-house teams once your venue is fully stabilised.

Where do you operate?

We primarily support venues in the UK but have experience managing hospitality operations across multiple international locations. If you’re expanding or scaling abroad, we can provide the strategic guidance and leadership you need.

How do I get started?

Simply contact us to arrange an initial consultation. We’ll discuss your venue, goals, and challenges, then recommend the right support package — whether that’s pre-opening planning, interim leadership, or a long-term operational strategy.