OUR SERVICES

Whether you’re kicking off a new venue, reinventing an existing one, or battling an operational crisis, we’ve got your back. Below is a full view of the services we offer, each tailored to where you are, where you want to get to, and what resources you already have.

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Planning & Pre-Opening Support

  • Feasibility studies & market analysis

  • Concept development

  • Financial projections, budgeting & cost control

  • Back-of-house & front-of-house planning

  • Systems selection

  • Vendor & supplier sourcing

Interim & Turnaround Operations

  • Interim operations leadership / COO cover

  • Crisis & emergency operations support

  • Day-to-day operations management

  • Troubleshooting & rapid fixes

  • Performance reviews & audits

  • Process redesign, SOP creation & optimisation

  • Staffing reviews, reorganisation & role clarity

Team & Culture

  • Team training, mentoring & coaching

  • Recruitment & hiring strategy

  • Leadership development & succession planning

  • Staff engagement, morale & retention programs

  • Culture building & behaviour frameworks

Operational Strategy & Growth

  • Operational audits & gap analysis

  • KPI setup, monitoring & reporting

  • Cost control & margin improvement

  • Growth & expansion planning

  • Scaling operations across multiple locations

  • Revenue & yield management consultation

  • Operational roadmaps & implementation plans

Post-Opening & Ongoing Support

  • Opening support & stabilisation

  • Operational tuning & fine-tuning

  • Ongoing consulting & advisory retainers

  • Quarterly health checks & progress reviews

  • Seasonal adjustments & event operations

  • Handovers to in-house teams

Events, Pop-Ups & Special Projects

  • Pop-up concept planning & execution

  • Event operations leadership

  • Temporary venue or takeover operations

  • Short-term support packages